Account Manager (Outstaff IT Projects)
Middle
Full time
Position overview
We are seeking a highly organized and proactive Account Manager who will ensure the seamless service providing and operational success of outstaff software development projects by acting as a link between internal teams and clients. This role drives day-to-day project operations, supports team effectiveness, and nurtures long-term client relationships. By aligning company services with client expectations and business goals, the position plays a key role in maintaining high levels of client satisfaction, optimizing team performance, and identifying opportunities for account growth and service expansion.
The size and the structure of the team You will be a part of the delivery department (Program & Project managers), which includes 2 Program managers and 3 Project managers. (+ additional PM positions are coming). You will have a direct line manager - Project management team lead and Program manager on each project.
Projects description Outstaff projects from 1 to 10 people in a team.
What technologies do we use on our projects? In your daily work, you will use Jira & Confluence, Google Sheets, Google Meet, Slack for communication, and email.
YOUR BACKGROUND
1.Project Management & Coordination -Strong organizational and time management skills -Ability to manage multiple projects and tasks simultaneously -Experience with resource planning and allocation -Proficiency in project documentation and reporting
2.Communication & Stakeholder Management -Excellent verbal and written communication skills -Strong interpersonal skills to collaborate with teams and clients -Ability to collect, analyze, and act on client feedback -Conflict resolution and problem-solving abilities
3.Process & Operations Management -Experience in onboarding and offboarding processes -Ability to maintain accurate and up-to-date project documentation -Understanding of invoicing and financial reporting
4.Technical & Tool Proficiency -Experience in project management tools (e.g., Jira) -Experience with documentation tools (e.g., Confluence) -Familiarity with time-tracking and reporting software -Basic understanding of contract management and financial processes
5.Client & Business Growth Support -Ability to identify upselling and cross-selling opportunities -Experience in fostering long-term client relationships -Understanding of contract extension processes
6.Years of experience: 1+ years as an Account Manager + additional experience as a project manager or project coordinator (1+ years).
7.English level - Upper-intermediate.
Responsibilities
- Resource Management: Overseeing resource allocation and team management across assigned outstaff projects.
- Onboarding Support: Ensuring smooth onboarding of team members in accordance with company procedures.
- Leave Management: Tracking and managing team members’ vacations and sick leave.
- Client Feedback & Performance Improvement: Collecting client feedback on team performance and collaborating with Team Leads, HR, and Program Managers to develop and implement improvement plans.
- Project Documentation: Maintaining up-to-date project documentation in Confluence, including project charters, stakeholder matrices, and team feedback records.
- Reporting & Invoicing: Preparing monthly time reports for the reporting period and supporting the invoicing process.
- Issue Resolution & Escalation: Addressing project-related challenges and escalating to Delivery Management when necessary.
- Client Support & Service Expansion: Assisting with client requests related to additional company services (upselling and cross-selling) in collaboration with the Program Manager and Recruiting Team.
- Contract Extensions: Coordinating contract renewal processes in collaboration with the Program Manager and Finance & Legal teams.
- Operational management: Assisting in routine operational tasks to allow Program Managers to focus on strategic initiatives. Searching and execution for daily process improvements.
Before we consider you, please answer 3 questions:
- Why would you like to work as an Account Manager?
- Please describe any problem that your team faced and how you solved it. (Which resources did you use, and which results have you achieved?)
WE OFFER
- 20 billable days off in the first year of cooperation, all next years - 25 billable days off
- Fair and competitive compensation
- Friendly team and enjoyable working environment
- Clearly described business processes in the company that really work
- Regular updates on company news, Q&A sessions with top management
- Flexible work schedule
- Remote work mode
- Ability to transfer unused vacation to the next year
- Partial coverage of co-working costs
- Regular online team-building events
APPLICATION FORM
Apply for this position now!
Send us your CV - we’ll contact you.
