Outstaff Coordinator
Middle
Full time
Position overview
We are seeking a highly organized and proactive Project Coordinator to oversee the day-to-day management of outstaff projects. In this role, you will collaborate closely with team members and delivery managers to ensure smooth operational processes, including onboarding and offboarding, monitoring team well-being, managing vacation and sick leave, and addressing any challenges that may arise.
Additionally, you will serve as a key point of contact for our clients, working to assess client satisfaction, gather feedback on team performance and service quality, and identify opportunities for team expansion or contract extensions.
Your ability to foster strong relationships and streamline project coordination will contribute to the overall success of our engagements.
You will be a part of the delivery department (Delivery & Project managers), which includes 2 Delivery managers, 2 project managers, and 1 more project coordinator.
You will have a direct line manager - Project management team lead and Delivery manager on each project.
YOUR BACKGROUND
1.Project Management & Coordination
-Strong organizational and time management skills
-Ability to manage multiple projects and tasks simultaneously
-Experience with resource planning and allocation
-Proficiency in project documentation and reporting
2.Communication & Stakeholder Management
-Excellent verbal and written communication skills
-Strong interpersonal skills to collaborate with teams and clients
-Ability to collect, analyze, and act on client feedback
-Conflict resolution and problem-solving abilities
-English level: Upper-intermediate
3.Process & Operations Management
-Experience in onboarding and offboarding processes
-Ability to maintain accurate and up-to-date project documentation
-Understanding of invoicing and financial reporting
4.Technical & Tool Proficiency
-Experience in project management tools (e.g., Jira, Trello, Asana)
-Experience with documentation tools (e.g., Confluence, Notion)
-Familiarity with time-tracking and reporting software
-Basic understanding of contract management and financial processes
5.Client & Business Growth Support
-Ability to identify upselling and cross-selling opportunities
-Experience in fostering long-term client relationships
-Understanding of contract extension processes
Responsibilities
- Resource Management: Overseeing resource allocation and team management across assigned outstaff projects.
- Onboarding Support: Ensuring smooth onboarding of team members in accordance with company procedures.
- Leave Management: Tracking and managing team members’ vacations and sick leave.
- Client Feedback & Performance Improvement: Collecting client feedback on team performance and collaborating with Team Leads, HR, and Delivery Managers to develop and implement improvement plans.
- Project Documentation: Maintaining up-to-date project documentation in Confluence, including project charters, stakeholder matrices, and team feedback records.
- Reporting & Invoicing: Preparing monthly time reports for the reporting period and supporting the invoicing process.
- Issue Resolution & Escalation: Addressing project-related challenges and escalating to Delivery Management when necessary.
- Client Support & Service Expansion: Assisting with client requests related to additional company services (upselling and cross-selling) in collaboration with the Delivery Manager and Recruiting Team.
- Contract Extensions: Coordinating contract renewal processes in collaboration with the Delivery Manager and Finance & Legal teams.
- Operational management: Assisting in routine operational tasks to allow Delivery Managers to focus on strategic initiatives. Searching and execution for daily process improvements.
Before we consider you, please answer this question:
- Why would you like to work as an Outstaff coordinator?
- Please describe any problem that your team faced and how you solved it. (which resources you used, and which results have you achieved)
WE OFFER
- 20 billable days off in the first year of cooperation, all next years - 25 billable days off
- Opportunity to grow to the Project manager role in a future
- Clearly described business processes in the company that really work
- Fair and competitive compensation
- Regular updates on company news, Q&A sessions with top management
- Flexible work schedule
- Remote work mode
- Partial coverage of co-working costs
Please indicate your salary expectations. Application without salary expectations will not considered.
APPLICATION FORM
Apply for this position now!
Send us your CV - we’ll contact you.
