Portfolio Manager(Delivery manager)

YOUR BACKGROUND

• 6+ years of experience in IT
• 4+ years of experience as Program/Portfolio/Delivery Unit/Delivery/Account Manager
• Proven experience in account management, business development, or a similar role within the IT services industry
• Strategic thinker with a proven track record of growing accounts and achieving revenue targets.
• Excellent judgment, interpersonal communication, analytical, and negotiation skills
• Strong leadership skills with experience in managing and motivating teams.
• Ability to manage multiple clients and projects simultaneously.
• Expert knowledge of IT delivery methodologies
• English - Advanced

Skills that will be a plus:

• Fintech experience
• Technical background (software development, QA, DevOps, etc.)
• Knowledgeable of software design, development, testing

Responsibilities

• Client Relationship Management: Develop and maintain strong, long-lasting client relationships. Act as a main point of contact and manage client expectations, ensuring that client engagements are aligned with strategic business objectives.
• Business Development: Identify opportunities for expansion within existing accounts by understanding the client’s business needs and proposing solutions that enhance their value proposition
• Strategic Planning: Collaborate with senior management to create and implement strategic plans for account growth and retention. Monitor market trends and competitor activities to adjust strategies accordingly.
• Team Leadership: Build, manage, and mentor a team of professionals responsible for various aspects of client service and project delivery. Ensure the team’s alignment with company goals and client satisfaction metrics.
• Project Oversight: Oversee project delivery, ensuring that services are delivered on time, within scope, and budget. Act as an escalation point for any issues that may arise during the project lifecycle.
• Financial Management: Monitor account financial performance, including revenue growth, profitability, and expense management. Prepare and present regular reports to senior management on account status and development.
• Quality Assurance: Implement quality control procedures to ensure the highest standards of service. Gather client feedback to drive continuous improvement in service delivery and client satisfaction.
• The candidate must be willing and able to undertake business trips to Europe and MENA region

Before we consider you, please answer 3 questions:

1. Could you share your experience with managing a customer account consisting of 30+ employees? Please include the objectives you set, the achievements you secured, and any challenges you encountered.
2. How do you plan to structure and lead your team to effectively manage an account with over 30 engineers working for the client? Please detail the responsibilities assigned to your team members and your own role in this context.
3. Can you describe the key artifacts you create or maintain to effectively manage an account, especially in terms of planning and executing the strategy?

WE OFFER

• 20 billable days off in the first year of cooperation, all next years - 25 billable days off
• Fair and competitive compensation
• Friendly team and enjoyable working environment
• Clearly described business processes in the company that really work
• Regular updates on company news, Q&A sessions with top management
• Flexible work schedule
• Remote work mode
• Ability to transfer unused vacation to the next year
• Partial coverage of co-working costs
• Regular online team-building events