An AI bot for customer support management automation
Whippy AI is an application created to automate marketing, sales, and customer support management processes. It enables smart mass emailing, empowering better targeting, and even has the ability to deliver AI calls. Recently, Whippy gained some traction in the recruiting field as well.
Challenges
- Vast data analysis for detailed contacts filter. Huge amounts of data needed to be analyzed in order to create a precise search filter for contacts.
- The need for flexibility. The niche requires our team to be flexible with changing requirements and adding and modifying features on the go.
- Complex multi-leveled design. The software needed to freshen up the UI and required a more structured approach from our side.
- No competitors in the fast-growing market. The software does not have direct competitors, so every feature and idea set the market’s classics.
Solution
We creaated a solution capable of fast data analysis and automated SMS and email campaigns. Whippy can additionally launch AI-powered calls, and users can use the software to search for added contacts in the database based on numerous variables, from their name to a digit in their phone number.
Our UI/UX designer took a very structured approach to creating the mockups, which helped in developing the user-friendly and responsive UI for the app.
Whippy is unique in that it supports its full web app functionality on mobile devices running on both Android and iOS.
our input
Technologies
we used
React
TypeScript
Vite
React Native
Elixir & Phoenix
Chrome Extension
Twilio API
Telnyx API
Bandwidth API
Google Place API
Google
Translate API
Google My Business API
WorkOS API
OpenAI APIWhippy was a project with a vision and a clear idea, so our team united its efforts with the customer’s team. Together, we discussed the mandatory features to be implemented first, which helped us kickstart the workflow. With our insight and expertise, we’ve reached a common understanding of how to better implement new designs, advanced filters, integrations, and AI features.
Our team took a flexible approach, taking into account the customer’s business needs and requirements. We catered to the fast-developing market and ensured that our hand was always on the pulse of trends. This way, we were able to steer the development quickly into the required space, creating unmatched software with few competitors.
DashDevs helped redesign Whippy, structuring what the business already had and implementing new, more functional, and efficient UI elements. Together with the CTO, we developed a highly responsive, user-friendly interface.
After the development was finished, our team continued supporting Whippy, helping them with updates and new integrations. Our team continues the project’s further developments and adds new features to ensure that the product remains relevant for the demanding marketing conditions.
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